Shipping policy

SellHealth UK® Shipping Policy
This policy explains how and where we deliver orders placed with SellHealth UK® (SellHealth Ltd).

Delivery area: We deliver to addresses in the United Kingdom (Great Britain) only.

Delivery cost: Delivery is FREE on every order.

Order processing and dispatch: We process orders on working days (Monday to Friday, excluding bank holidays). Orders placed before 12 noon on a working day are normally processed the same day. Orders placed after 12 noon, or on a weekend or bank holiday, are normally processed the next working day.

Delivery service and timescales: All orders are sent by Royal Mail Tracked 48. Delivery usually takes 2–3 working days after dispatch. Delivery times are estimates provided by Royal Mail and occasional delays can occur. Once your order has been dispatched, we will email you your tracking number.

Late, lost or damaged parcels: If your parcel has not arrived, or arrives damaged, please contact us within 14 days of the expected delivery date. We will look into it with Royal Mail and, where a parcel is lost or damaged, arrange a replacement or a refund.

Delivery address: Please make sure your delivery address is complete and correct. If you notice a mistake, contact us as soon as possible. We can update it if your order has not yet been dispatched.

Events outside our control: We are not liable for delays caused by events outside our reasonable control, such as severe weather or industrial action affecting Royal Mail. We will keep you informed and do what we reasonably can to get your order to you.

Contact us: shopsellhealth@mail.com
Your statutory rights as a consumer are not affected by this policy.