Shipping Policy
SellHealth UK® Shipping Policy
This policy explains how and where we deliver orders placed with SellHealth UK® (SellHealth Ltd).
Delivery area
We deliver to addresses in the United Kingdom (Great Britain) only.
Delivery cost
Delivery is FREE on every order.
Order processing and dispatch
We process orders on working days (Monday to Friday, excluding bank holidays). Orders placed before 12 noon on a working day are normally processed the same day. Orders placed after 12 noon, or on a weekend or bank holiday, are normally processed the next working day.
Delivery service and timescales
All orders are sent by Royal Mail Tracked 48. Delivery usually takes 2–3 working days after dispatch. Delivery times are estimates provided by Royal Mail and occasional delays can occur.
Once your order has been dispatched, we will email you your tracking number so you can follow your parcel.
Late, lost or damaged parcels
If your parcel has not arrived, or arrives damaged, please contact us within 14 days of the expected delivery date and we will help. We will look into it with Royal Mail and, where a parcel is lost or damaged, we will arrange a replacement or a refund.
Delivery address
Please make sure the delivery address you give us is complete and correct. If you notice a mistake in your address, please contact us as soon as possible – we can update it if your order has not yet been dispatched.
If a parcel cannot be delivered because of an incorrect or incomplete address, or is returned to us undelivered, please contact us and we will help arrange the next steps.
Events outside our control
We are not liable for delays caused by events outside our reasonable control, such as severe weather, natural disasters, pandemics or industrial action affecting Royal Mail. If this happens we will keep you informed and do what we reasonably can to get your order to you.
Contact us
For any questions about delivery, please email us at sellhealth@europe.com.
Your statutory rights as a consumer are not affected by this policy.