FAQs
Frequently Asked Questions
We've tried to answer the questions we're asked most often below.
If there's something we've missed, we're always happy to help.
About our products
1. Where are SellHealth UK® products made?
Our products are developed and specified by our British family-run team and produced by our manufacturing partners to our own specifications.
We're open about how our products are developed and where they come from. We don't believe you should have to guess what's behind the label.
2. How do you check the quality of your products?
We work with our manufacturing partners to ensure products are produced to the specifications we've set.
Where independent testing and supporting documentation is available, we make that information available so you can see the evidence for yourself.
We believe transparency is better than simply asking you to take our word for it.
3. Do your products contain fillers or unnecessary ingredients?
We don't add ingredients simply because they're commonly used in supplements.
Our formulations are designed around the ingredients we want in the product, with each ingredient included for a reason.
Where a product is described as having no unnecessary fillers or binders, this refers to the specific formulation and ingredients used in that product.
4. What is REJUVE®?
REJUVE® is our range built around ingredients including NMN, NAD+ and collagen.
It includes our NMN products, our 8-in-1 NMN formula and REJUVE BIO-X® NAD+ Collagen Formula.
You can explore the individual products to see their ingredients and supporting information.
5. What is Smart Nootropics®?
Smart Nootropics® is our cognitive-support range.
Our flagship 8-in-1 formula combines eight selected ingredients and is caffeine-free and stimulant-free.
It is designed for healthy adults looking for everyday support for focus, mental clarity, memory and balanced mental energy as part of a healthy lifestyle.
Our Empty Bottle Guarantee
6. What is the Empty Bottle Guarantee?
We offer an Empty Bottle Guarantee because we want you to feel confident trying our products.
If you try the product and are not satisfied, you can return the bottle (even if it is empty) in accordance with the terms of our guarantee for a refund.
The current guarantee terms are:
- You have 60 days from the date of delivery to try the product.
- If you are not satisfied, contact us within those 60 days to obtain a Returns Number.
- The bottle (even if empty) must then be returned within 7 days of receiving your Returns Number.
- Return postage is paid by the customer.
- Refunds exclude postage charges and are limited to one order per customer.
- Returns received outside the specified period cannot be accepted.
Please see our full Refund Policy before making a claim.
Orders, delivery and returns
7. How quickly will my order arrive?
We aim to dispatch orders promptly and provide tracking information when available.
Delivery times can vary depending on the service used and your location. Your dispatch confirmation will contain the relevant delivery and tracking information.
8. Can I return an order?
Yes. Your statutory consumer rights are not affected by our returns policy or Empty Bottle Guarantee.
If you wish to return an unopened product, please contact us for information about the appropriate return process.
If you are making a claim under our Empty Bottle Guarantee, please follow the separate guarantee terms outlined above.
9. How can I contact SellHealth UK®?
We're a family business, and we want our customers to be able to speak to us when they need help.
You can contact us through our website and we'll do our best to help.
Subscribe & Save
10. How does Subscribe & Save work?
Subscribe & Save allows you to receive selected products automatically at regular intervals.
Depending on the product and subscription option, you can choose a suitable delivery frequency and manage your subscription online.
11. Can I cancel or change my subscription?
Yes.
You can manage your subscription through your account portal, including changing the delivery schedule, pausing or cancelling future orders.
If you need help managing your subscription, contact us and we'll help.
Information and guides
12. Where can I learn more about supplements and ingredients?
We believe people should have access to useful information before deciding what to buy.
That's why we provide articles, guides and other educational material covering supplements, ingredients, health and nutrition.
You'll also find product-specific information and supporting documentation where available.
Our aim isn't simply to tell you what to buy.
We want you to understand what you're buying.
Safety & Suitability
13. Who are SellHealth UK® supplements intended for?
Our food supplements are intended for healthy adults.
They are not intended to diagnose, treat, cure or prevent any disease or medical condition.
Food supplements should not be used as a substitute for a varied and balanced diet and a healthy lifestyle.
14. Can I take a supplement if I'm taking medication?
If you take prescription or over-the-counter medication, or have a medical condition, we recommend speaking with your doctor, pharmacist or another qualified healthcare professional before taking a supplement.
This is particularly important if you're considering introducing a new supplement or combination of supplements.
15. Can I take NMN if I have a medical condition?
Our NMN products are intended for healthy adults.
If you have a medical condition, have been diagnosed with a serious illness or are receiving medical treatment, please speak with your doctor or another qualified healthcare professional before taking NMN.
16. Can I take NMN during pregnancy?
Our products are intended for healthy adults and are not recommended during pregnancy.
If you're pregnant or planning to become pregnant, speak with a qualified healthcare professional before taking supplements.
17. Can I take NMN while breastfeeding?
Our products are not recommended while breastfeeding.
If you're breastfeeding, please speak with your doctor, midwife or another qualified healthcare professional before taking supplements.
18. Can children take SellHealth UK® supplements?
Our supplements are intended for healthy adults and are not recommended for children unless specifically advised by a qualified healthcare professional.
Keep all supplements out of reach of children.
About SellHealth UK®
19. Is SellHealth UK connected to sellhealth.com?
No. SellHealth UK® (sellhealth.store) is run by SellHealth Ltd, a UK-registered company (Company No. 15758581) and owner of the REJUVE® and Smart Nootropics® brands.
We are not connected to any other business with a similar name.
Still have a question?
We're happy to help.
We'd rather answer your question than have you make a decision based on guesswork.
Robert & Sandy
SellHealth UK®